CLICK HERE SAVE UP TO 50% ON EASTER ORDERS | FREE DELIVERY ON ORDERS OVER R1500 | REGRETTABLY RUSH ORDERS ARE NOT POSSIBLE DURING THE BUILD UP TO EASTER

FAQ

ORDER PROCESSING & DELIVERY

  • My production time is 5–7 business days (excluding weekends & public holidays).
  • Once your order is ready, delivery takes 1–3 business days (excluding weekends & public holidays).
  • Need your order sooner? Rush orders are available for an additional R200.
  • As each item is made to order just for you, I do not keep ready-made stock.
  • Please note that during load shedding, delays may occur, which are unfortunately beyond my control.
  • During peak periods such as holidays, special occasions (Valentine’s Day, Easter, Mother’s Day, Father’s Day, Christmas), and sales, production time may extend to 7–10 business days to ensure the highest quality.

DELIVERY OPTIONS

  • I offer nationwide door-to-door delivery at a flat rate of R99.
  • Orders over R1500 qualify for free delivery.

ORDER CANCELLATIONS

  • Orders cancelled within 24 hours will incur a 10% cancellation fee to cover transaction fees.
  • Orders cancelled after 24 hours will incur a 30% cancellation fee to cover transaction fees and stock processing costs.

RETURNS & EXCHANGES

  • I do accept returns, provided the item meets the return criteria. To start the process, please email me at nadia@littlewildflower.co.za.
  • Returned items must be unworn, undamaged, unwashed, free of stains, odours, and pet hair, and must be returned in their original packaging. Returns are accepted at the sole discretion of Little Wildflower.
  • Returns must be made within 7 days, and the customer is responsible for the return shipping cost.
  • Please note:
    • Personalized items cannot be returned or exchanged.
    • Sale items are final sale and cannot be returned or refunded.

PAYMENTS

  • I offer instant payment options via PayFast & EFT.
  • If paying via EFT, payment must be made within 24 hours of placing your order. Unfortunately, I cannot reserve unpaid orders.
  • If an EFT payment is made late, production will only begin once payment is received, not from the date of order placement.
  • Unpaid EFT orders will be automatically cancelled.

IMPORTANT ORDER INFORMATION

  • Please double-check all details before submitting your order:
    • Ensure all names are spelled correctly for personalization.
    • Provide the correct shipping address.
    • Check sizing carefully before placing your order.
  • I can not ship to PO Boxes.
  • Couriers deliver Monday–Friday during business hours, and I cannot guarantee specific delivery times or dates as courier services operate independently.
  • I am not responsible for incorrect details entered at checkout, including misspelled names or incorrect delivery addresses.

Thank you for shopping with Little Wildflower! If you have any questions, feel free to reach out — I'm happy to help.